Sales - Sales Genesys Employee Review

4.0
May 30, 2017
Recommend
CEO approval
Business Outlook

Pros

Very healthy balance sheet, by being privately held, the executive team and investors have great flexibility and control for growth opportunities. The Executive Leadership team is vey committed to employee well-being, Genesys shows strong sales worldwide, amazing brand recognition and a loyal customer base.

Cons

Innovation and entrepreneurship are too often stalled by mid management jockeying for petty visibility opportunities and/or personal agendas. Many very talented people are constantly “held back” for either ethnic reasons (lot’s of race, nationality and/or language bias in many groups) or for fear that they may “steal the light” from well established Genesys figures. Throughout the years I have witnessed many talented individuals being sidelined but able to find "enjoyable" and less visible opportunities within the company which they gladly accept because of the overall company culture and decent benefits.

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Genesys Response
9y
Thanks for posting and for your overall positive sentiments about life at Genesys. One comment you made in particular is concerning to me, which is the suggestion that promotion decisions are influenced by inappropriate personal bias. We take great effort to be fair and objective in all of our employment decisions; I encourage you to approach me or your HR Partner if you have specific feedback on this topic. Thank you again for posting! ...Tracy Cote', Chief People Officer

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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