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      Genesys

      Engaged Employer

      Genesys reviews

      Innovative, technocratic market leader - Staff Software Engineer Genesys Employee Review

      4.0
      Jul 2, 2017
      Staff software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      A market leader that's not content to rest on its laurels, but is constantly innovating. Combines the fast moving, forward looking mentality of a startup with the huge R&D resources that 1.4 billion in revenue can buy. Compensation is competetive, if not spectacular. Company culture is highly technocratic -- very little bureaucratic/political BS. My current project was prototyped by the SVP. Lot's of room to advance on a purely technical track, high-level technical staff have grade levels equivalent to Director/VP. Open time off - no reasonable vacationrequest refused :) Diverse, modern development environment. In my first year I've done projects using Java, Python, C++, Node.JS.

      Cons

      Somewhat sprawling product suite accumulated over many acquisitions, not always integrated in a seamless fashion. Steep learning curve in some areas.

      avatar
      Genesys Response
      8y
      Thanks for taking the time to provide such positive feedback. I agree, Genesys’ investment in R&D is significant and a key reason we are now in the #1 position in our industry. Part of our successful growth has been through acquisition; this is a great opportunity and it does come with some great business opportunities (and some technical challenges too); we also get better with each step we take. Our success is due to a combination of great people, company, culture, and technology. Adrian (Adrian Lee-Kwen, SVP, CX Platform, Employee Engagement Engineering)

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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