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      Genesys

      Engaged Employer

      Genesys reviews

      Growth potential - Software Engineer Genesys Employee Review

      4.0
      Jul 8, 2017
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible hours, open time off Already the largest provider of contact center, yet there is still lots of room for improvement and advancement on cloud

      Cons

      Highly bureaucratic Too sophisticated set of products; no one knows everything

      Explore other reviews about Genesys

      5.0
      Jun 8, 2026
      Senior ta partner
      Recommend
      CEO approval
      Business Outlook

      Pros

      great place to work at

      Cons

      no thoughts at this time

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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