Run! - Anonymous employee Genesys Employee Review

1.0
Jul 13, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Anything good about working here has been removed by Genesys - awesome people, great benefits, engaged management, realistic expectations - all gone.

Cons

Off shore all testing, product development and internal support. Genesys is gutting the Indy office - even though they said it would be the 'hub' they keep firing here and hiring elsewhere. They have yet to fire any team members from their HQ in California. If you have issues, you can bring them up, but they will be ignored until stuff starts to break then they will slam you with trying to fix it - even though you already told them it needed to be fixed months ago.

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Pros

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Cons

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4.0
Jun 1, 2026
Recommend
CEO approval
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Pros

PTO is very generous. Great work life balance. Excellent pay.

Cons

Support gets very little say in anything and continues to get more work. Takes at least a year of drowning before you really know what you are doing with confidence.

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