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      Genesys

      Engaged Employer

      Genesys reviews

      The good and the bad, but mostly good - Anonymous employee Genesys Employee Review

      4.0
      Jul 22, 2017
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Smart people. Managers that care about employees. Hiring a lot means growth. Cool technologies. Flexible work hours, open time off. Within the office everyone is collaborative, friendly, and helpful.

      Cons

      Direction not clear from upper management. Product vision seems tied to customer demands instead of best way forward to succeed as a company, which causes changes in work too frequently. Half the company is pushing premise as priority. Other half is pushing cloud. Leads to mixed messaging. Professional services group is weak, leading to stresses on other groups.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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