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      Genesys

      Engaged Employer

      Genesys reviews

      Sales Operations - Anonymous employee Genesys Employee Review

      5.0
      Jul 24, 2017
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      First and foremost, really great people. The company also has strong leaders who communicate well and are interested in doing the right thing, a culture of fair accountability, a market leading technology and a global perspective.

      Cons

      Like any large company, the internal systems can be a challenge but the company has acknowledged that and is working to improve.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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