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      Genesys

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      Genesys reviews

      Technical Support Engineer - Technical Support Engineer Genesys Employee Review

      5.0
      Jul 29, 2017
      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great office, Good officemates, work life balance

      Cons

      Some equipment are delayed to install to a certain station like monitors and other peripherals.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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