An already great company heading to be Iconic! - Customer Care Genesys Employee Review

5.0
Aug 1, 2017
Recommend
CEO approval
Business Outlook

Pros

Aspirational and engaged senior leadership. Employee and customer-centric culture. Lots of upside potential and individual growth opportunity following recent acquisition and integration with Interactive Intelligence (ININ), making Genesys the undisputed leader in UC and CX.

Cons

Some uneasiness and "friction" on current and future direction as both equal size organizations (Genesys and ININ) merge into one, but far less than any other acquisition I have been a part of.

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Genesys Response
8y
Thank you for the great feedback and thoughts about Genesys and our Customer Care organization. As you pointed out, our goal is to always keep employees and our customers at the center of all that we do as an organization. We also appreciate the recognition that though integrations can sometimes cause uneasiness, we have worked hard to assure folks understand where we are in the process and what opportunities are available to everyone in the new combined organization. If you have any ideas on ways we can help our customers I would love to hear them. Thanks for all you do to make our customers successful. (Scott Thomas, VP, Education and Customer Enablement)

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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