Pros
You will find a very unique culture at Genesys, one you have not experienced in any other company. Genesys has been a market leader for the last 9 years per Gartner's Magic Quadrent for CX and Contact Center Solutions. The long list of fortune 1000 companies that rely on Genesys is truly impressive. The dust is settling on the merger with Interactive Intelligence and Genesys is now marching towards a goal to become a $2 Billion annual revenue private SW company. There is a lot going on across the board. There are a lot of initiative underway to make Genesys an ICONIC company. There are a lot of Opportunities for you to make a difference in whatever area of the company you are in.
Cons
The last 6 months has seen a lot of changes in personnel (as expected) due to the SYNERGY related actions of the acquisition on ININ.