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      Genesys

      Engaged Employer

      Genesys reviews

      Great company with growing pains - Anonymous employee Genesys Employee Review

      4.0
      Aug 16, 2017
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company has really set the standard for anyone else in the marketplace. The people here are some of the most talented that I've ever had the privilege to work with. Leadership speaks with one voice.

      Cons

      Like any big company, it's a little political. Thankfully, it hasn't become as toxic politically as companies like inContact. There's too much bureaucracy. For example, making everyone get a corporate credit card, if they travel, really serves no apparently purpose. If there is one, then tell us. Don't just say, "Because I said so." A lot of information to absorb on a daily weekly basis.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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