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      Genesys

      Engaged Employer

      Genesys reviews

      More interested in talking about CX then delivering great experiences - Program Director Genesys Employee Review

      1.0
      Aug 21, 2017
      Program director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Smart capable executive team, for the most part

      Cons

      Mediocrity is promoted Focused on doing things that they think will make them look good for an IPO instead of using their own technology to transformed themselves into a best-of-breed customer experience company

      Explore other reviews about Genesys

      5.0
      Jun 8, 2026
      Senior ta partner
      Recommend
      CEO approval
      Business Outlook

      Pros

      great place to work at

      Cons

      no thoughts at this time

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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