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      Genesys

      Engaged Employer

      Genesys reviews

      Loyal with the employees and customers - Anonymous employee Genesys Employee Review

      4.0
      Aug 22, 2017
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      HR is a highly valued organization Strong company strategy and management team, owned by solid private equity owners Great culture diversity (strong Russian and Indian community at the heart of the innovation) Indisputable market leader in contact center and CX solutions, local presence around the globe

      Cons

      Moving to the SME market and to the cloud is still a challenge as the company success has been built over the years on the large enterprise on-premise businesses Very strong in voice channels, still lagging behind the leaders in digital channels and AI

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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