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      Genesys

      Engaged Employer

      Genesys reviews

      Ok but could be better - Anonymous employee Genesys Employee Review

      3.0
      Sep 20, 2017
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Open time off and can work remotely. Company is continuously growing and adding new software and technologies so there is always more to learn.

      Cons

      Departments are not good at documenting and sharing information so there is a lot of rework across departments. Not having enough people (and it's being made worse) leaves everyone overworked to try to keep up with the ever growing software offerings.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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