Fantastic time for the company - Software Engineer With Trimmings Genesys Employee Review

5.0
Oct 25, 2017
Recommend
CEO approval
Business Outlook

Pros

Fantastic time to be here. We are working on "cloudification" of our old services and learning new technologies while still not losing our experience and users of mature products. Heavy investment in education. Love it. Acquisition of Interactive Intelligence was a fantastic move as well. We got some great technology experience and really bright people with this acquisition. Overall this is great company that is not afraid of change and at the same time not reckless with its older customers and products. Great coffee. Starbucks had to close their location in shame. Theoretically unlimited time off. Super-easy commute and free parking.

Cons

Compensation could be better but at the same time I feel very safe here. Sometimes the number of people in the middle management seems too high. They also get very busy coordinating and deadlocking themselves. Company issued laptops are decent but heavily loaded with enterprise crapware that cannot be disabled. OK for management types but drives developers nuts. Cannot understand negative reviews coming from Indianapolis office. Have not met any unhappy people from Indy myself.

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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