Exciting time to be at Genesys, and a fun and rewarding Sales Culture! - Director, Solutions Consulting Genesys Employee Review

5.0
Oct 27, 2017
Recommend
CEO approval
Business Outlook

Pros

It is an exciting time for Genesys being the clear leader in Contact Centers as rated by 3rd party analysts, and a fun and rapidly changing space to be in. Working as a leader in the sales organization, I really enjoy the fact that at Genesys we work hard, but have fun while doing it. I recently attended a QBR at the beach in California and feedback from others included comments such as "Amazing" and "One of, if not the best, QBR attended". Without a strong and positive sales culture (with many long-term veterans plus growing) this would not be possible. Looking forward to being here for many more years!

Cons

No real cons I can think of, unless a person does not like fast paced change, because Genesys is a constant innovator and Leader.

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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