The "merge" was a takeover - Technical Support Engineer Genesys Employee Review

1.0
Oct 27, 2017
Recommend
CEO approval
Business Outlook

Pros

Work/life balance is good, I rarely have to worry about what's going on at the office once I have left for the day.

Cons

Completely destroyed the culture of Interactive Intelligence, it's no longer a fun and relaxed place to work. The people who are still here are all looking to leave as Genesys continues to understaff us and off-shore jobs. Upward mobility is gone and we are being forced to take on new responsibilities for no extra pay to compensate for the lack of staffing. Not sure what customers and partners are going to be left with after CIC support is gutted and outsourced.

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5.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Stability, as long as you don't get laid off

Cons

Tends to grow through acquisitions

3.0
Jul 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, stable company, decent benefits

Cons

Low bonus, terrible work life balance, poor organization and data quality

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