Love the Vibe. - Senior Manager Genesys Employee Review

5.0
Dec 8, 2017
Recommend
CEO approval
Business Outlook

Pros

Excellent leadership. Genesys runs the company like a business and really cares about employees. A big improvement over last couple of years with Interactive Intelligence. Genesys is investing in the development of CIC / PureConnect. Interactive Intelligence's flag ship product.

Cons

A focus on building staff in lower cost global regions like Manila and India could effect staffing levels here in Indianapolis.

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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