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Genesys

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Genesys reviews

Avoid any roles in APAC - Account Manager Genesys Employee Review

1.0
Mar 23, 2018
Account manager
Recommend
CEO approval
Business Outlook

Pros

It is a great company with a strong roadmap to ensure market leadership in the CX space. Great leadership at a global level. Strong products vs the competition.

Cons

In APAC the leadership is dominated by people who don't understand the business. Replacing many core people with outsiders who comes from non CX business. Promotions are based on who is closer to the MD rather than merit. Not a company you can build a long teem career

Explore other reviews about Genesys

5.0
Jun 29, 2026
Senior services engagement director
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Marketing
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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