Great people and opportunities - Anonymous employee Genesys Employee Review

5.0
Mar 29, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fantastic people who are smart, enthusiastic and good fun to be around. I have found the working environment to be nuturing, there are a lot of opportunities to grow and make your mark. It's male dominated currently but it's still a great place to be a women, we are treated as equal and management are keen to even up the numbers. The product is great, it feels like we are on a winner and going places. Open time off and flexible work from home, plus a nice office with free treats and drinks.

Cons

Pay rises are very small within current job and are awarded per team to be split around. Only way to get a pay rise is to get a promotion. However, with plenty of promotions going around and lots of room to grow there is still opportunities to move up the pay grades.

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Genesys Response
8y
Thank you for taking time to write a review. It is always nice to hear that our employees enjoy the people that they work with and their work environment. I agree with you that diversity is an area where we can always do better. As you know from Tom Eggemeier's blog post on International Women's' day, we are focused on improving our candidate pool to be as inclusive as possible of diverse candidates. Feel free to refer your friends ☺ If you have any questions or have any ideas on how we can make Genesys an even better place to work let us know! …Tracy Cote (Chief People Officer)

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Pros

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Cons

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Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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