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Genesys

Engaged Employer

Genesys reviews

Tech lead - Tech Lead Genesys Employee Review

1.0
Apr 8, 2018
Tech lead
Recommend
CEO approval
Business Outlook

Pros

Seems like a open minded company.Please consider the points mentioned in Cons while making policies.Fun at work alone is not enough.

Cons

No policies to support working mothers.No work from home policies ...it all depends on you manager.Everytime the manager has to be informed about work from home and it all depends on his mood.There is no good policy for this.

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Genesys Response
8y
Thank you for taking the time to share your thoughts. We don't have a hard and fast rule around telecommuting - it is up to the manager and employee to work out a plan depending on personal and business needs. Having said that, I take your feedback very seriously and will discuss with our local HR and site leadership. We value our many working mothers and I hope we are doing everything we can to accommodate their schedules. Best, Tracy ( Tracy Cote, Chief People Officer)

Explore other reviews about Genesys

5.0
Jun 29, 2026
Senior services engagement director
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Marketing
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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