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      Genesys

      Engaged Employer

      Genesys reviews

      Changing to the worse - Anonymous employee Genesys Employee Review

      2.0
      Aug 16, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Promising technology based on prior acquisition.

      Cons

      Management is playing just the financial angle. Even if still well positioned in the Gartner quadrant, the executives have little understanding of the technological aspects.

      Explore other reviews about Genesys

      5.0
      Jun 8, 2026
      Senior ta partner
      Recommend
      CEO approval
      Business Outlook

      Pros

      great place to work at

      Cons

      no thoughts at this time

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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