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      Genesys

      Engaged Employer

      Genesys reviews

      Structure needed - Anonymous employee Genesys Employee Review

      3.0
      Dec 14, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance This company will give anyone a break even if they lack the experience. You can be literally hired off the street whether your former job was in retail or Food service industry.

      Cons

      Nepotism Silos Lack of communication down to all levels Executive management not accepting change

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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