Sales process is great, but post-sale is AWFUL! - Senior Account Executive Genesys Employee Review

It is really hard to bring in a big fish and once you do, that's when things will go terribly wrong. From bad implementation timelines to outright rude behavior by the project management team, it will leave you red-faced when you check in with the customer. PureCloud goes down all the time and support is in Asia. All of my customers hated support. Yes, it's cheaper to have your support in Asia, but at what cost? Customers would do well to read these reviews to help make the determination of what is really under the hood. In a nutshell, Genesys PureCloud is unreliable, support is terrible, and implementation will not go as well as you planned.