it is hard to be iconic - Service Engineer Genesys Employee Review

3.0
Mar 25, 2019
Recommend
CEO approval
Business Outlook

Pros

Undoubtedly, Genesys have many positive sides: It is definitely the interesting place to work. Regular employees have opportunities to try their skills in many contemporary and fancy IT areas. Some managers/teamleads encourage your desire to learn new things. Moreover, it is possible to get a compensation for professional courses and certificate exams. Diverse teams with many great and friendly people. You have to be ready to meet new friends. Modern and comfortable offices, at least, which I have visited. Medical insurance isn’t bad, from my perspective. Foreign trips happen.

Cons

Firstly, it is absolutely impossible to predict the next move of top managers. Sometimes, on a regular team meeting, you hear that the company is super profitable; the other day, you figure out that some of your high-qualified and experienced colleagues were laid off and replaced by “fresh blood” from a cheap region. Secondly, salaries. If you are looking for a high salary or expecting to earn more in couple years then keep looking; Genesys is not for you, my friend. Salaries of senior specialists are below by ~30% than you can find in other companies in this area. This policy resulted in quitting of many talented people for the last year. The funny thing is that the managers seem to ignore this fact. Not to mention the annual salary change, which is lower than the growing cost of living.

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Genesys Response
7y
Thank you for your review. You were able to capture many of the reasons people join Genesys. We want our teams to innovate and work on new ideas, connect with other people and create friendships, and grow in their career in advancing the skills they have or learning new things. Our leadership does everything they can to pay according to the market to stay competitive. If you have concerns with your pay reach out to your HR Partner and schedule a time to talk. Best, Greg (Greg Buck, Global Talent Brand Manager)

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Cons

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