Glad to be here! - Anonymous employee Genesys Employee Review

5.0
Sep 3, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have been at Genesys a little under a year and I can't say enough about my experience here! Genesys has structured on boarding and training that allowed me to get familiar with the business, how it operates and enabled me to get familiar with our products. The company cares about diversity and inclusion, has regular events scheduled to promote team building, and has incredibly talented team members who are hands on, collaborative and humble. I appreciate the weekly newsletter called The Now! that keeps employees up to date on happenings at Genesys and our intranet has countless articles and resources to keep employees in the loop.

Cons

I came from a smaller company and it felt much easier to meet others and interact. While Genesys has a lot of team building and activities planned on a regular basis, it can be hard to build relationships and friendships outside of my immediate team. In Indianapolis alone we have 800+ employees in two buildings and we are also global, so it can be a challenge to meet others outside my day to day team. My team has video meetings but it's not the same as being in the same room.

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5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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