Good job if you don't want to care too much - Technical Support Engineer Genesys Employee Review

3.0
Sep 11, 2019
Recommend
CEO approval
Business Outlook

Pros

Work style here is pretty relaxed, so there is no such pressure as in Facebook or Google. Employees are often allowed to work from home (it mostly depends on the manager). At first you need some time to understand the software and how it works, but afterwards there's nothing hard.

Cons

Office is in Daly City where usually it is cold and foggy. Salaries are low (though maybe it's because there's no pressure). They don't provide lunch. There are a lot of old employees, and youth doesn't want to work here. You cannot progress with your career easy enough.

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Genesys Response
6y
Thank you for sharing your thoughts. We work to make sure people can focus and do their work so they are able to have work-life balance. It’s a great part of working at Genesys. Our employees are encouraged to take ownership of their careers. We have a new Learning and Development portal all employees can use with thousands of trainings to them improve their skillsets. Take some time to map out what you want from your career and work with your manager on a plan to get there. Best, Greg (Greg Buck, Global Talent Brand Manager)

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5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
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Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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