Pros
Genesys treats its people like PEOPLE; not like numbers on a spreadsheet with a quota and timed bathroom breaks. The people I work with have not only helped me to grow professionally, but have also helped me to become a better, more positive, happier person. The benefits/compensation offered by Genesys have led to a much higher quality of life - it afforded me the ability to buy my first house; to feel financially secure; to feel like I wasn't drowning anymore in dead-end careers with no growth and insufficient compensation. I would not trade my job with anyone.
Genesys works harder than any company I've ever seen to constantly improve its culture. Leaders I've worked with at Genesys treat others as equals; they listen and genuinely care about their colleagues. I've worked with groups composed of high-level leaders in VP positions, global directors, etc - and they have always treated me as an equal despite my being on the lower end of the ladder.
You are encouraged to try, to persevere, and to succeed. It's a safe place to try and "fail" because people at this company truly understand that it's necessary for growth. It's not the kind of job where you walk on egg shells in fear of getting fired for making an honest mistake.
For anyone who has had a negative experience working here, I'm sorry - but please know that this isn't the kind of company that maintains the status quo. There is genuine effort, reflection, and action that I see on a daily basis that proves to me that Genesys learns from mistakes and evolves. Plus, there is ALWAYS a supportive colleague somewhere in the company who will make it a personal mission to help you if you are having a bad experience.
What I'm trying to say is that some people have bad experiences at companies and the companies couldn't care less because they don't see it as affecting their bottom line. Genesys knows that products are reflective of the people who create them - a dysfunctional product is the consequence of a dysfunctional team.
Ultimately, this is a company of forward-thinking, mindful human beings who treat each other like family, are passionate about their work, are free/encouraged to speak their mind, compensated generously, and really care about the quality of their work/products/services.
We are also very active promoters of diversity and inclusion!!!!!!
*** And no one asked me to write all of this nor am I getting compensated or trying to brown nose. I am writing this review because my life was so positively changed when I came to work here. I'm sure it can do the same for others, so I wanted to make it known...you don't have to be stuck in a dead end job for life. Your dream job is out there. Maybe it's here!
Cons
Email. Really just email. We rely too email and need to optimize how we communicate because it affects our ability to be productive.
