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      Genesys

      Engaged Employer

      Genesys reviews

      Genesys is a great place to work and grow - Senior Product Marketing Director Genesys Employee Review

      5.0
      Oct 20, 2019
      Senior product marketing director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Energetic workplace with lots of room and encouragement to grow professionally. I found an alternate career path within the company that I'd never considered anywhere else. Many of my colleagues at Genesys started in one department and found happiness in a totally different one.

      Cons

      Siloed organization where one hand doesn't always know what the other is doing

      avatar
      Genesys Response
      6y
      Thank you for your positive review. It’s great to hear that you took the opportunity to create your own career path at Genesys. Being able to learn new skills and work in different departments or functions allows you to grow and can also break down silos between teams. If you haven’t seen our CX Heroes videos you should take a look. They are great stories of real people who use Genesys software in unique ways. Check out Kate’s story here https://www.youtube.com/watch?v=y7UfKKqZed8. Best, Greg (Greg Buck, Global Talent Brand Manager)

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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