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      Genesys

      Engaged Employer

      Genesys reviews

      Best place to work, I'm never leaving! - Anonymous employee Genesys Employee Review

      5.0
      Oct 24, 2019
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Flexibility and workplace culture is second to none - Supportive leaders across the business, both locally and abroad - Career development is encouraged and supported - I've had several different managers and ALL have supported, encouraged and motivated me to achieve success in my role which has led to job fulfilment, even during stressful and challenging times. - Opportunities to move regions and have new experiences in different markets

      Cons

      - It can be tough going as the industry is experiencing a growing number of competitors, with born-in-cloud companies entering the market - Internal processes can be exhaustive at times though is getting much better

      avatar
      Genesys Response
      6y
      I love your headline and let%E2%80%99s be honest, I feel the same way. Our leaders from top to bottom are great to work with. They understand that people need to feel supported, continually encourage in the role, and motivated to do their best to be satisfied at work. I%E2%80%99m glad you%E2%80%99ve experienced that. I have too. We try to send out communications as often as possible. Sometimes it can be difficult to get everything out. If you have questions please continue to ask. Best, Greg (Greg Buck, Global Talent Brand Manager)

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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