Great company overall! A great place to make an impact - Digital Marketing Specialist Genesys Employee Review

4.0
Nov 25, 2019
Recommend
CEO approval
Business Outlook

Pros

- The marketing organization is growing and changing, so the variety of work is refreshing and keeps me challenged. - It is a flexible place to work. It is still a 9-5 job but there are no issues if you need to work at home. Almost everyone I know takes Fridays as a WFH day. - Everyone is friendly and the culture is fun! Fun things are planned fairly regularly (happy hours, parties, etc.) and I feel like I've gotten a good chance to develop relationships with colleagues. - The benefits are good! Open time off is very nice.

Cons

- A lot of Management by rumor-mill sometimes. Org changes have not been communicated well by leaders. Sometimes, I feel like I am in the dark - The performance management and development process is not well enforced. It exists but nobody I know follows it. Because of this, it seems like career development is not prioritized. It doesn't seem obvious how to grow your responsibilities or move up within the company.

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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