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      Genesys

      Engaged Employer

      Genesys reviews

      Exciting time to be in Genesys; great opportunity and benefit - Director Genesys Employee Review

      5.0
      Dec 4, 2019
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Open time off policy - Lots of very smart and talented engineers - World-class cloud tech stacks - Exciting business problems to solve - Plenty exploration on optimization, machine learning and AI - Continuous education with online courses and certifications - Site-level benefit include free breakfast, fruit, snacks, game nights, Thursdays work-from-home day

      Cons

      Some initial growing pains in org realignment, but have mostly passed the phase and is now poised for accelerated growth

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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