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      Genesys

      Engaged Employer

      Genesys reviews

      Great Company, management struggling - Account Director Genesys Employee Review

      4.0
      Dec 13, 2019
      Account director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great technology, really customer focused. Flexible working environment.

      Cons

      No women on executive committee and few in leadership positions. Struggling to respond quickly to changing market conditions. 'one size fits all' approach to sales has made it challenging. Few programs to support staff and communication to staff at mid-management level is poor.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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