Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Genesys

      Engaged Employer

      Genesys reviews

      A great company that recognises the value of their people - Senior Customer Success Manager Genesys Employee Review

      5.0
      Jan 27, 2020
      Senior customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      My co workers are also my friends. The people at Genesys make a real difference. The company values and leadership provide a culture that rewards hard work and achievement while allowing individuals to thrive under flexible working conditions and a ensuring staff maintain a healthy work / life balance.

      Cons

      Areas can be broken down into Silo's for many reasons.

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

      See reviews by: Helpful|Rating|Date|All
      Related searches: Genesys jobs | Genesys salaries | Genesys benefits | Genesys interviews
      Genesys reviewsGenesys Senior Customer Success Manager reviewsGenesys review