Great company on a path for rapid growth and transformation - Account Executive Genesys Employee Review

5.0
Apr 17, 2020
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance Good healthcare Tons of resources and support for employees Global footprint (love meeting people from different cultures all over the globe) Tons of opportunity for growth internally I feel that the pay (salary + commission) is fair Indianapolis campus has two on-site gyms, a parking lot basketball court, on-site cafeteria and great collaborative spaces

Cons

Frequent changes to structure, product naming, alignment of resources, processes, etc. Things that should be simple are often overcomplicated or require multiple levels of approval that slows my ability to get answers to people or get things done An overwhelming amount of resources -- this is good, overall, but the negative side of it is that there's no "one-stop-shop" for the things you need to find and often have to ask a chain of people to find the right person that can give you the right answer if you have a question

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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