Leadership Changes - People Manager Genesys Employee Review

5.0
Oct 20, 2020
Recommend
CEO approval
Business Outlook

Pros

Great people that care about co-workers; culture of working hard, but understanding the balance of taking time for family and personal -- even in the middle of a work day. People step up to help each other. Company is doing well and business is very stable. Tony, our relatively new CEO, has been instrumental in bringing in a fresh approach and is driving us to the next level. He shared a very personal story with employees not too long ago; this level of sharing showed us the human side -- Tony runs a business and has to make tough decisions, but underneath there is empathy. This fuels our culture of support and respect for co-workers.

Cons

New leadership in Sales, Marketing, Finance, HR -- with downstream impact to existing orgs. This has been stressful for many teams. Merits and promotions capped/canceled this year to prep for the impact of COVID-19; employees understood this and braced to help (no one wanted a RIF or pay cut); many worked crazy, long hours to protect the company. After weathering this, some merits were reinstated, but at a lower scale. Then to see small pockets of layoffs and new hires come in at high salaries and positions...morale killer.

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

See reviews by: Helpful|Rating|Date|All