So far so good - Anonymous employee Genesys Employee Review

5.0
Oct 28, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The initial training is very good, new employees get certified in the product as part of this training. There is a real global feel and the different regions work well together. Collaboration is encouraged and management are in tune with what's going on. Every now and there you get a piece of merchandise or a freebie day off which is a very nice surprise.

Cons

The Ireland office doesn't have the bells and whistle benefits as some of the big hitters such as flexitime, a sport and social or working from home policies. But this is due to it being a new office, I'm sure this will change with time as the office grows.

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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