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      Genesys

      Engaged Employer

      Genesys reviews

      Great place to work but lots of change - Anonymous employee Genesys Employee Review

      5.0
      Jan 26, 2021
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Genesys is a great place to work, but is indeed, like many companies going through high growth, there is a lot of change to adopt. The company offers many benefits, and flexible working conditions which offers a healthy work/life balance. There is also a great deal of trust placed on employees to make decisions.

      Cons

      Rate of change can be difficult to keep up with and teams struggle.

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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