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      Genesys

      Engaged Employer

      Genesys reviews

      From Good to Bad - Marketing Genesys Employee Review

      3.0
      Feb 16, 2021
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      - loved my job but a toxic marketing department made me leave

      Cons

      - toxic work environment - about who you know not what you do - managers are like “we are a family” “I have your back” but they do not - bit of a boys club - I think new CMO is breaking that up though - cut throat with a smile

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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