Best place to work - Renewal Manager Genesys Employee Review

5.0
Mar 3, 2021
Recommend
CEO approval
Business Outlook

Pros

I have a great leadership team and awesome team members. We have a very positive culture that fosters continuous learning and development.

Cons

The company is going through changes so flexibility and a growth mindset are a must. There have been consistent changes in our processes so adaptability is important.

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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