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      Genesys

      Engaged Employer

      Genesys reviews

      Leader in SaaS and CX - Senior Sales Executive Genesys Employee Review

      3.0
      Mar 16, 2021
      Senior sales executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong in internal team work to win deals. Always have great support. Benefits are good.

      Cons

      Sales Targets are set without sales opinion and not realistic to achieve. Salaries are way below market related income, 50% below. Targets are 3 times higher than Target Earnings.

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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