Great people empathy and care - Senior Solutions Consultant Genesys Employee Review

5.0
Jun 19, 2021
Recommend
CEO approval
Business Outlook

Pros

Offers challenging and competitive roles, a lot of growth opportunity, and great management and leadership mentors

Cons

Transparency in some areas of communicating large changes can be lacking, and sudden

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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