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      Genesys

      Engaged Employer

      Genesys reviews

      A good way to get to know what big enterprise is. - QA Engineer Genesys Employee Review

      4.0
      Jul 29, 2021
      Qa engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      More often than not, the processes are very well laid out. You can get new technical experience.

      Cons

      You can also spend the work day looking for someone to ask a question and how to coordinate something. And after that, continue to work on a legacy product that is ten years old. Some managers are not needed at all.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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