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      Genesys

      Engaged Employer

      Genesys reviews

      Fingerpointing and Backbiting - Director Genesys Employee Review

      2.0
      Aug 4, 2021
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay and flexible work from home options

      Cons

      While they seem to be trying to improve, to survive this culture you have to try and accept people spend a lot of time looking for someone else to blame and slandering people/teams when they aren't around to defend themselves. New people struggle with this which is why in 12 months I saw 5 people resign from a relatively small team (10-15).

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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