Great company on its race to the CLOUD - Territory Manager Genesys Employee Review

5.0
Oct 17, 2021
Recommend
CEO approval
Business Outlook

Pros

Comprehensive and holistic view on CX environment. Rapidly changing, bringing new technologies, expanding product portfolio, AI strategy

Cons

Very fast evolution can be challenging if someone is not ready to change into SaaS and embrace new technologies

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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