Great place, great customers - Senior Leader Genesys Employee Review

5.0
Dec 8, 2021
Recommend
CEO approval
Business Outlook

Pros

I was at Genesys for a very long time and was offered many different opportunities to sharpen my skills as well as expand my skills.

Cons

Nothing specific other than be prepared to work hard and utilize all your skills both technical and interpersonal.

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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