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      Genesys

      Engaged Employer

      Genesys reviews

      Great Culture and Leadership - Customer Success Manager Genesys Employee Review

      5.0
      Feb 7, 2022
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Selling and supporting cloud software is a great industry, Genesys is an industry leader in our niche, and Genesys leadership has a great vision for long term success.

      Cons

      Workload can be above average at times; some of our back office issues are frustrating to deal with and require manual effort to fix.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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