A Growing Corporation - Anonymous employee Genesys Employee Review

3.0
Feb 19, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company will be successful in the long term- very savvy and accomplished corporation-first style leadership. Excellent opportunity for off-shore career starts.

Cons

Employee engagement/employee career development not an onshore top priority. Customer experience surveys not tied to performance of many customer-facing personnel.

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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