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      Genesys

      Engaged Employer

      Genesys reviews

      good place to be and contribute - Devops Engineer Genesys Employee Review

      5.0
      Jun 15, 2022
      Devops engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      the architecture is awesome development and release paths are controlled and overseen well integration of new systems is relatively straightforward very good team members both in technical knowledge & humanity

      Cons

      no slack but an internally developed system is used for team communication. It's improving continuously but it's not there yet with teams or slack some areas of software or processes are not well documented (it is a pro if you favor startup mentality)

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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