Pros
Unquestionably the best call orchestration, contact center, experience as a service technology in the industry, period. More R&D, superior service scalability, broadest capabilities of any platform. Worldwide reach.
Cons
Total dysfunction amongst leadership team. Zero alignment between sales and services. Sales lacks continuity amongst its Account Executives and Customer Success organization. Pro Services garners little to no respect from the Sales organization because there's little to no recognition of effort. Pro Services approach to FedRAMP has lacked any semblance of a formalized plan and leadership has shown little interest in the FedRAMP platform or the government space therefore the Engineers and Architects needed to develop a stable, scalable and secure platform are not a priority. Instead headcount are allocated to pro services flavor of the day initiatives. No work life balance. No upward mobility from within the company.