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      Genesys

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      Genesys reviews

      Customer Success was Amazing.... now... not so much... - Senior Customer Success Manager Genesys Employee Review

      2.0
      Sep 2, 2022
      Senior customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, WFH, Unlimited PTO, Great co-workers, good product. Sales people paid very well. Competitive pay.

      Cons

      Lack of direction from upper leadership in Customer Success, Comp plans are always late and you commission checks are rarely on time. Lack of tools to fully support your customers. CS is under professional services. This once was a great place for CSMs now, it seems to be going down hill I hope they get it together again.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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